Registration

You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

Login / Account Related

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again.

Product / Price / Promotion

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

No, currently this service is not available.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your Mercadowallet which can be utilized for future orders.

Delivery

You can check the serviceability of your area while selecting your pin code when you place your order.

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Currently, we do not charge any delivery fee for the orders you place on Mercado.